![]() Refer to Printer Model page (if available) or HP Printer Diagnostics page from the selections above. Step 3: Run a self-test and/or re-set the printer. Step 2: Clean the contacts on the printer and the ink cartridge Step 1: Remove and re-install the cartridge To ensure a clean contact, follow the steps below: If any dirt, ink or paper dust is on the contacts, the printer may indicate that the ink cartridge is bad. The contact between the ink cartridge and the printer must be clean for proper functioning. A message that says “Cartridge Missing or Not Detected”, “Incompatible Print Cartridge”, “Black/Color Cartridge Problem”, “Refer to printer documentation”, “Cartridge in Left/Right slot is not intended for use in this printer”, or similar, on your monitor or on the printer display.Blinking cartridge lights on the printer. ![]() Support Documentation: HP 60 Problem Resolution (PDF) – Cartridge Diagnostics. The cartridge’s electrical health can be verified by running the ‘Tap 41’ diagnostics at the printer’s control panel (NOTE: not available on all printer models). Ink penetration or corrosion into the nozzle plate will cause a failure of the tiny micro-electronics resulting in a variety of different error messages being displayed. Severe cartridge errors are primarily caused by an electrical breakdown at the cartridge’s nozzle plate. ![]() If not, then it is suggested to run the cartridge health diagnostics (‘tap 41’) check or perform a cartridge error bypass (available on select printer models) to confirm that the ink cartridge is damaged. In some cases, errors can be cleared by removing and cleaning the ink cartridges and printer flex cable contacts. In addition, the power light may be blinking while the error message is displayed. When an ink cartridge has poor connectivity (between contacts and flex cable inside printer) or is suffering from marginal internal micro-electrical performance, you may observe error messages such as ‘incompatible cartridges’, ‘print cartridges error’, ‘cartridge missing or not detected’, ‘refer to documentation’, ‘cartridge in left/right slot is missing’, etc. If the problem persists then return cartridge to your refiller for analysis. First remove and thoroughly clean cartridges electrical contacts & printer flex cable contacts and retest (refer to Printer Maintenance). NOTE: If a “Non-HP Cartridge(s)” or “Very Low on Ink”, or similar message cannot be bypassed then the cartridge may be suffering from marginal internal electrical performance and may need to be replaced with a new one. These my be bypassed by selecting ‘Dismiss’, ‘Ok’, or ‘Continue’. After a refilled ink cartridge is detected it is normal to receive alerts such as ‘low on ink’, ‘counterfeit’, ‘used’, ‘fraud’, ‘refilled’, or ‘depleted’ cartridge. When a refilled ink cartridge is installed it is normal to receive alerts such as ‘non-genuine cartridge’ or ‘used color/black cartridge’. These may be bypassed by selecting ‘Dismiss’, ‘Ok’, or ‘Continue’. NOTE 2: HP 61/301 Instant Ink Cartridges are NOT supported for refilling due to HP software lockout on any printer enrolled in HP’s Instant Ink program. While at first this may be an unusual workflow, it does allow print operations to proceed. ![]() NOTE 1:“ Empty”, “ Low Ink”, “ Out of Ink“, “ ? Marks“, “ Counterfeit” and “ Non-Genuine Cartridge” alerts are COMPLETELY NORMAL for all HP 60, 60XL, 61 & 61XL black and color ink cartridges which have been refilled!
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